Patricia White’s Coronavirus update – May 2020


I am pleased, and proud, to continue to let you know that we have had no reported cases of Covid-19 from any of our clients or carers.


We provide peace of mind, knowing your loved one is safe when you cannot visit yourself. With restrictions leading to isolation, our carers provide much needed assistance in shopping and errands - but more importantly companionship.


Our key actions during this period:

  • LIVE-IN CARE. Though we still offer short term live-in care, we have extended our assignment length to minimise the number of changeovers needed, continuous single carer support is now available for up to 12 weeks.

  • VISITING CARE. We schedule the same local carer with a client rather than multiple changes and arrange extended visits rather than multiple visits in one day.

  • We are regularly briefing our carers on the situation – following health, medical and government advice – including their key worker status, enhanced cleaning and sanitisation routines to help support clients in their own home.

  • We have switched our office team to 100% remote working, to allow us to maintain our support services. Also switching several functions to digital-only, to protect provision.

  • We are following government guidelines on testing. If our carers show signs of symptoms, or the clients they are supporting, we will advise them on priority testing, guide them through the process and appropriate actions required.

  • We continue to accept new clients, as long as our Carers can support the care requirements. After a simple registration process we can have a carer in place in as little as 24 hours.


Our actions are based on the government’s advice through “Coronavirus (COVID-19): what you need to do”. Plus, we are regularly reviewing homecare industry advice and will follow best practice in all circumstances.


Keep safe – I hope we can help your loved one during this period.



John Cahill

Chief Executive Officer


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About you and your care needs


We match an appropriate carer to a client based solely on their care needs. We are an equal opportunities home care agency and introduce carers from many locations across the world. We do not discriminate against either carer or client on the grounds of age, race, ethnicity, culture, sexual orientation, religion or any other reason. We ask that our clients and the carers we introduce to have similar a similar approach.

We use the data we collect from you, including sensitive personal data, to contact you and personalise our communication. We also use it for administrative purposes to provide the service you requested and for preparing quotations. If we have obtained your permission to do so, we will also contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you. At any time you can opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you. You can update these preferences by calling, emailing or writing to us directly.

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