Meet our experienced team
John has over 8 years’ experience in the care and retirement villages sectors. Having been previously employed by Saga Plc, John has, since March 2020 led the formation of the Trinity Homecare Group, which currently comprises of the Trinity Homecare, Country Cousins, Berkeley Home Health, Corinium Care, Fitzrovia Personal Care, and Patricia White's brands. John’s former background was in the hospitality sector where he became passionate about 'Outstanding’ customer service across a range of premium products and services.
John sincerely believes that customers are better looked after in their own homes when they need companionship and a range care services, and the combination of Visiting and Live In Care support that the Trinity Homecare Group offers fully delivers on that belief and commitment.
Avril gets great satisfaction from her role, enabling clients to remain in the comfort of their home close to their loved ones. Avril joined Patricia Whites in 2017 as a Care Relationship Executive. Soon stepping up to a more senior role and now leading the team as the Operations Manager.
With an extensive background in customer service for the Airline and Cruise Ship industry, Avril ensures a very high level of tailored service is given when appropriately matching clients and carers, taking into consideration the clients complex needs and carer suitability. Avril always delivers a high standard of service for all parties and embodies the teams’ dedication and support.
Client Relationship Executive
Gemma is one of our Patricia Whites Client Relationship Executives. Gemma joined the team early in 2018. Bringing with her an excellent track record and experience as a Complaints Manager and Call Centre Supervisor for 8 years.
Gemma is passionate about her role and is very dedicated to always performing at her best. She love’s meeting the carers and thinks taking the time to get to know each of them on a more personal level, can make a real difference in being able to match them to the right assignments. Having been a carer prior to joining and having employed carers for her stepfather when he was diagnosed with a terminal illness, she has a genuine understanding of what is required from both sides to make the relationship between carer and client work.
Client Relationship Executive
Jessica absolutely loves her role as Client Relationship Executive and Admin Business Support. She gets a great sense of fulfilment through helping others which is why she has remained within the industry for so long.
Before Jessica worked in care, she worked for 5 years in a Special Needs School assisting pupils with their day-to-day schoolwork. Jessica truly believes in her heart that caring for others is in her nature.
Group Sales Manager
Jason is our Group Sales Manager. Jason has worked in the healthcare industry for over 25 years. Before joining our team, Jason worked at some of the biggest companies in the sector, including Bupa and Care UK. With this, he has brought a wealth of expert experience, knowledge, and enthusiasm not only to his team but the whole company.
Jason enjoys a challenge alongside supporting his team and the company to ensure our high standards are always kept. Jason and his team are passionate about letting the industry know the high standards we demand and deliver to both staff and clients.
Claudia has been a Recruitment Executive at Patricia White's since 2019. Claudia is devoted to ensuring the onboarding of our self-employed carers is as seamless and efficient as possible.
Since joining the recruitment team, there have been exciting new developments at Patricia White's which have allowed her to adapt her skills in different ways, leading her to become the interview specialist within the business.
The perfect carer
We only work with the very best carers the industry has to offer and ensure we match our clients with the most suitable and experienced carer we can, tailored to your individual needs. When matching carers to clients, we consider:
- The client’s needs and the carers individual experience
- Both party’s interests. Everything from pets to favourite cuisines
- Personality traits and social engagements
We pay attention to the finest of details because we know that it is the little things which can make all the difference.
Three simple steps to receiving exemplary care
1. Contact Us
Discuss your care needs with one of our expert team in a free, no obligation, confidential conversation.
A member of our expert care team will take the time to understand more about you and your needs.
3. Begin Care
Our team of highly skilled Client Relationship Executives will match you with your perfect Patricia White's carer.